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The casino requested that the complaint be reopened, and after further discussion with the player, it państwa determined that they intentionally bet more than the maximum allowed. The player from Switzerland had a confirmed withdrawal pending for 16 days. The player was eventually asked owo provide a new IBAN and resubmit documents, leading to further delays. The issue was resolved when the player received the money after 22 days, albeit slightly less than expected due jest to possible exchange rates or fees. The complaint państwa marked as resolved after the player confirmed receipt of funds. The casino’s Safety Index, derived from these findings, provides a score reflecting online casino’s safety and fairness.
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The player from Poland is experiencing difficulties withdrawing funds because transactions owo his preferred payment method are not possible. The player from Poland requested a withdrawal less than two weeks prior owo submitting this complaint. The player from Australia is having trouble making a withdrawal from Hellspin Casino.
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